General issues

Create a log file of your problem
In Aqua Mail's settings go to the Debug section and enable “Debug logging” there. Set “Log output location” to “File (log-AquaMail.txt)”. You will need ...
Wed, 16 Mar, 2022 at 10:52 AM
Specific folder not synchronizing
This issue is most likely related to the folder's name having changed on the server and is most common with languages other than English. To fix the pr...
Wed, 16 Mar, 2022 at 10:52 AM
Compose window headers disappear
The issue is caused by an update to Android System WebView. You can either: Revert to the stock version of WebView/Chrome from the Play Store and disabl...
Wed, 16 Mar, 2022 at 10:23 AM
Messages returning after deletion
This can happen when the name of the deleted folder has changed on the server. Aqua Mail is still looking for the old name of the folder and cannot perform ...
Wed, 16 Mar, 2022 at 10:53 AM
Mail is marked read automatically
This can happen if you mix IMAP (in Aqua Mail) with POP3 (in another mail app, say Outlook for Windows). POP3 has no support for marking messages as read o...
Wed, 16 Mar, 2022 at 10:54 AM
Recent email does not synchronize
This can happen if you uploaded a lot of messages using a desktop mail app, maybe when migrating to a new mail provider, or moved a lot of messages to a new...
Wed, 16 Mar, 2022 at 10:54 AM
Unread mail counter is incorrect
It is possible to see that there are unread messages in the Account list / Accounts counter whilst you do not see any in the app. Aqua Mail takes the unread...
Wed, 16 Mar, 2022 at 10:55 AM
Aqua Mail crashes
Crashes are automatically recorded in a crash log, called log-AquaMail-crash.txt and located at the root directory of your device or your Downloads folder. ...
Tue, 7 Jun, 2022 at 8:26 AM
Message contents are blank
The issue is caused by an update to Android System WebView. In order to resolve it, please revert to the stock version of WebView/Chrome from the Play Store...
Wed, 18 May, 2022 at 12:59 PM